Delete your ConfirmKaro account

How to request account deletion

Use either method below. You do not need to log in on this website.

Option 1 — In the ConfirmKaro app

1. Open the ConfirmKaro app Sign in with the same phone number or account you want to delete.
2. Go to Settings Open Profile (or the menu), then tap Settings.
3. Tap Delete Account Follow the on-screen confirmation. We may ask you to verify your registered phone number before the request is accepted.

Option 2 — Email support

If you cannot use the in-app flow, email support@confirmkaro.com with:

• Subject line: Delete Account
• Your registered phone number (and email, if you added one)
• The name on the account, if you remember it
• A clear request to delete your ConfirmKaro account and associated personal data

We may reply to confirm it is you before we process the request.

What we delete

After we verify your request, we delete or irreversibly anonymise the following from ConfirmKaro systems, usually within 30 days:

• Account profile — name, email, mobile number, city, and login credentials
• Device tokens and in-app session data
• Medicine search history and saved preferences
• Messages you sent to pharmacies through ConfirmKaro
• Prescriptions or health details you uploaded to the app
• Push-notification and app settings tied to your account

Once deletion is complete, you will need to create a new account if you use ConfirmKaro again.

What we retain, and for how long

Some records are kept only as long as needed for disputes, security, or law, then purged:

• Pickup / order records — kept for 90 days after deletion to resolve open fulfilment or pharmacy disputes, then deleted or anonymised so they no longer identify you.
• Support emails about your deletion request — kept for 90 days after the request is closed, then deleted.
• Security and fraud logs (for example IP address or abuse signals) — kept for up to 180 days, then deleted or anonymised.
• Records we must keep by law (for example a valid legal hold, tax, or regulatory request) — kept only for the period the law requires, then purged. ConfirmKaro does not take payment for medicines; in-store bills stay with the pharmacy, not with us.

Pharmacies you visited may keep their own counter records of a sale. That data is held by the pharmacy, not by ConfirmKaro. See our Privacy Policy for how we handle data while your account is active.

How long deletion takes

We aim to acknowledge email requests within 24 hours and complete deletion of the data listed above within 30 days of verification, except for the limited retention periods described on this page.

Pharmacy partner accounts

Pharmacy owners who listed a store on ConfirmKaro should email support@confirmkaro.com with the store name and registered contact number. We will close the partner account and remove listing access. Licence copies we collected at onboarding are deleted unless a legal obligation requires a short retention, then purged.

Questions

Email support@confirmkaro.com. Formal complaints: Grievance Officer.