Legal · Grievance
Grievance Officer
Last updated · June 2026
ConfirmKaro maintains a grievance channel for users and pharmacy partners, as required under Indian intermediary and data-protection laws.
Contact
General support and formal grievances are handled through the same address. Please put "Grievance" in the subject line for complaint tracking.
What you can report
- Problems with an order or pharmacy listing
- Privacy requests (access, correction, deletion)
- Incorrect or misleading content on the platform
- Account security concerns
- Alleged misuse of the service or violation of our Terms
How to file a complaint
Email support@confirmkaro.com with:
- Your full name and contact email or phone
- Whether you are a patient or pharmacy partner
- A clear description of the issue and desired outcome
- Order ID, pharmacy name, or screenshots if relevant
We may ask for additional information to investigate. Incomplete reports may take longer to process.
Timelines
We aim to acknowledge grievances within 24 hours and resolve them within 15 days, subject to complexity and legal requirements. Data-deletion requests are handled as described in our Privacy Policy.
Commitment
ConfirmKaro takes complaints seriously. We review reports in good faith and may suspend listings or accounts that breach our policies or applicable law.